1 reviews | Active since May 2016

19 Dec 2022, 18:58

Low Speed but Paying for 50 Meg

Paying for 50 Meg only Receiving 30 Meg. Requested them to Call me and they Don't Care.

Extremely Disappointed 😥 Account *** B***

0
Replies (3)
Vox Telecom
Vox Telecom's reply19 Dec 2022, 20:35
Official
 Good day, Wayne P 
 
 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply20 Dec 2022, 09:40
Official
Good day , Wayne P
 
Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation from our technical support team that the connectivity and speeds on the fibre link , currently tested stable.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.

 Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards,
Vox 
's update20 Dec 2022, 22:23
Reviewer Update
Received a call from Vox. Appreciated. Will monitor the Speed going Forward