Low service level.

I have logged numerous emails with regards to vox for my fibre line

I also have called in wasting my personal money on airtime When I call I have to wait 9 minutes + to be assisted

I understand they busy that’s not my issue

When I get to a consultant He tells me I’m in the wrong department He didn’t even give me a chance to properly speak he keeps interrupting me and speaking over me

I stated to him the reason for my call and he tells me His going to transfer me to a different department without even breathing or thinking on what I told him about my query.

I acknowledge it and tells him okay His name is Charlie. Then after all that The call dies. So now the waiting cycle continues

Kindly explain why your level of service is so low ??