SG
Sakhane G
1 reviews | Active since May 2019
19 Oct 2022, 16:45
Loss of connectivity and terrible service support
I was advised that I would be switched to Vox as the new Fibre to Home provider. Then advised that this switch would take place on the 11th October and that I will have minor disruption to my connectivity on the day.
Today is the 19th October and I have been without connectivity for over a week which has caused me absolute disruption to my work activities. I've sent numerous support queries but no response whatsoever. This has created a bad taste in my mouth about their service.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
19 Oct 2022, 17:31Good day, Sakhane G
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply19 Oct 2022, 17:31
Official
Good day, Sakhane G
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
21 Oct 2022, 13:03Good day, Sakhane G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply21 Oct 2022, 13:03
Official
Good day, Sakhane G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
SG
Sakhane G's updateReviewer Update
21 Oct 2022, 22:39Connectivity was restored for a few hours then off again in the evening. So another full day without connectivity and most likely the whole weekend until a new router arrives to switch out with the current one.
SG
Sakhane G's update21 Oct 2022, 22:39
Reviewer Update
Connectivity was restored for a few hours then off again in the evening. So another full day without connectivity and most likely the whole weekend until a new router arrives to switch out with the current one.
Vox Telecom's replyOfficial
25 Oct 2022, 11:04Good day , Sakhane G
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity problem was resolved after the router had been replaced by our onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity problem was resolved after the router had been replaced by our onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply25 Oct 2022, 11:04
Official
Good day , Sakhane G
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity problem was resolved after the router had been replaced by our onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity problem was resolved after the router had been replaced by our onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox