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RN
Rigardt N

1 reviews | Active since Dec 2019

07 May 2025, 15:59

Losers

Vox was quick to hassle me until I paid my overdue bill. I paid it today yet my WiFi is still down. Such good service from them right 😒😒😒. I keep texting and e-mailing customer support for updates yet no one cares to get back to me. So yeah guys keep up this excellent service 😒😒😒

0
Replies (11)
Vox Telecom
Vox Telecom's reply07 May 2025, 16:06
Official
Good day, Rigardt

Thank you for your review. 

Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
The account is not suspended.

We will provide feedback to  you soonest. 

Kind Regards, 
Vox 
RN
Rigardt N's update07 May 2025, 16:12
Reviewer Update
Whatever I don't expect it to be resolved quickly 😒😒
RN
Rigardt N's update07 May 2025, 19:18
Reviewer Update
I swear to God if I try to reconnect again and it still shows limited access, I'm going to come down to your head office and make an even bigger scene. Looks like as long as you get your money ***** the customers right is your business motto. Is that really how you guys operate?
RN
Rigardt N's update07 May 2025, 19:19
Reviewer Update
Fix the damn problem now 🤬🤬🤬🤬. If this lousy service continues I'll find a new provider
Vox Telecom
Vox Telecom's reply07 May 2025, 19:43
Official
Hi, Rigardt.
Kindly note that the above has been noted and escalated for further assistance.
Feedback will be provided to you shortly.
Regards,
Vox
RN
Rigardt N's update07 May 2025, 20:07
Reviewer Update
Fix it now 🤬🤬🤬 I paid for it now fix the damn problem
RN
Rigardt N's update08 May 2025, 07:51
Reviewer Update
I'm connected again but on a guest network while your techs trouble shoots and find out what's going on. When can I reconnect to my original 2g or 5g line?
RN
Rigardt N's update11 May 2025, 12:43
Reviewer Update
Still no response. By the way one of your tech guys *****ed up my connection again so I'm still without WiFi. He scheduled a call out for tomorrow, by the time they leave I better be able to reconnect, because if I can't I'm going to go off on you again and then I'm definitely going to find a new provider for the way I've been treated. So I suggest you get it in your stupid employees head that fixing the mess you guys caused me is a priority ok 🤬🤬. Oh one more thing, I'm definitely not paying a call out fee for something you caued. That's on you guys.
RN
Rigardt N's update12 May 2025, 14:47
Reviewer Update
The onsite team guy came today, apparently the router is fine. It's the box it self from Vox providing my internet connection that's not working. So the guy did put a log in to reactivate it on Vox's side. So I expect to be connected by the time I come back from work. If I'm still disconnected 🤬🤬🤬 I'm going to be very ****ed off
Vox Telecom
Vox Telecom's reply14 May 2025, 09:34
Official
Good day, Rigardt
 
 Thank you for your patience whilst this matter was being investigated.
 
 Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email *** 

Regards
RN
Rigardt N's update14 May 2025, 11:00
Reviewer Update
Yeah I know, but did I have to go off on you guys like an asshole to get things done