LOS Signal, VOX Telecom

I ordered Vox Fibre on the 29th op March, received my router on the 11th of April, tried installing and configuration but did not succeed,phoned the call centre several times with feedback that the fibre line needs to be handed over from Vumatel to Vox for activation,same story everytime you call if you are lucky enough to get through, this morning the 14th of April i received an sms saying my fibre is active & i should be working on the new line without any problems, this afternoon i noticed the fibre is still not working, keep in mind this is a house we moved in with fibre already installed.

LTE might not be the best but the service is far better than what we are recieving from VOX!!

Dissapointed, i think they might as well just come and take their router back and i will get another supplier. Absolutely ridiculous to say the least!!!!