SG
Steven G
1 reviews | Active since Oct 2021
05 Apr 2024, 12:59
Logging Tickets waste of time - 48 hours no call back or email response!
Poor Service to rectify a problem, 2x Tickets get logged over 2 days and when tried calling the resolve am told I am 64th person in the queue. I held on and requested a call back which doesn't work as no call we returned obviously too busy maybe its time to move to another supplier especially when i see the bad reviews below
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Apr 2024, 13:48Good day, Steven G
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply05 Apr 2024, 13:48
Official
Good day, Steven G
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
09 Apr 2024, 10:23Good day , Steven G
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted, please ensure to use the account number as payment reference.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted, please ensure to use the account number as payment reference.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply09 Apr 2024, 10:23
Official
Good day , Steven G
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted, please ensure to use the account number as payment reference.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted, please ensure to use the account number as payment reference.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox