Log Ticket to fix fiber line details, ends up with no internet and terminated package

I moved from my old ISP back to Vox as I never use to have any issues and when i did it was normally resolved quick. After moving from ISP's I noticed when doing speedtest, that my line still shows my old ISP details and not Vox.

I logged a ticket for them to investigate. After chatting to different operators handling my ticket they still don't seem to understand what the issue is.

I started my own investigation and found they linked my Vox details to the other Fiber line on the property (Non-active fiber line). After a lot of phoning and explaining the issue and even telling them how to resolve the issue (Just log a call with Vuma to move my line details to the Correct fiber line, my correct VT number was provided to them).

Yet, no one seems to understand what to do. My internet went off on Friday after 5pm, till now I still have no internet. I tried phoning the Support team to get a hold of the person/group handing my ticket, but still no one can assist or even forward me to the person/group.

The operators I spoke to said they added notes to the ticket for the person to phone me but still nothing. I phoned yesterday and waited on the phone to speak to a manager. I was told the manager (think is his name was Juan) is busy looking at the ticket and trying to get ahold of the team to get some feedback for me and that he will phone me back soon.

I'm still waiting and my internet is still down. I told by a Vuma operator that both fiber lines coming into my property is canceled and terminated. Which means YOU VOX canceled my line for what reason I have no idea.

I have to work from home and being forced to buy data on my mobile device, and use my mobile device as a hotspot, just so I can still get paid to pay you for this wonderful services provided.

Please fix my line, the issue on hand it is not difficult to understand... The 1 of the 2 fibers are active. The 1 that is active it the correct fiber line, Please get Vuma to update the line details and REACTIVATE my line. If you want the Fiber VT number, then just check my ticket or just phone me as I can give you all the detail you need to fix this issue.