LC
Llewellyn C

1 reviews | Active since Nov 2016

02 Feb 2022, 14:08

Llewellyn Cleophas

This was a very good wifi service provider until I forgot to pay my wifi. They suspend my account and canceled without my knowledge. When I payed them the money nobody knows how to activate my account and blaming each other. The worst part is that it's been since 27/01/2022 up until today my account is in active. Been trying to get a hold of a Mr Clinton Green no answer I'm calling his manager Nicky Marais no answer and I had to pay 3 amounts a R470 plus R280 plus an additional R181. 98 that reappeared out of the blue when I demand my money to be paid back they got all kinds of excuses. A George who head of technical can't even solve anything. Sorry for saying this but this stuff is *********** in wat they are doing and need training or be fired from wat they are doing. This in highly a red flag from me

0
Replies (2)
Vox Telecom
Vox Telecom's reply02 Feb 2022, 15:31
Official
Good day ,  Llewellyn C 

Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, 
Vox 
LC
Llewellyn C's update03 Feb 2022, 14:56
Reviewer Update
I have to say after Manny attempts I finally got to speak to a lady called flaurens I was so upset and worked up she actually calmed me down and promised me that she will have my connection sorted. Few minutes after speaking with her Clinton called and promised me the same thing.

I have to say between the two of them there customer service was excellent and they did stick to there promises

HUGE THANK YOU TO CLINTON AND FLAURENS FOR THERE HELP AND TIME THEY OFFERED TO ASSIST ME I SALUT BOTH OF YOU THANK YOU