Line upgrades and line cancellations

Vox is a company heading down the drain in a hurry. Tried to get a line upgrade. They updated the amount getting debited, but after 2 months they still didn’t upgrade the line. After much struggling to get something out of them, I cancelled my line with them in August. 3 months later, I’m still getting debit orders from this company. Trying to resolve the issue is pointless. Get transferred from one department to the next, with no one able to actually do anything, or till they drop the phone call.

Their support staff have been good, too bad I can’t say the rest about sales and accounts. If I can give people advice , steer clear. There are other isp’s out there that actually care about their clients