1 reviews | Active since Apr 2016
Line Upgrade
After a week or 2 of back and forth going from department to department to figure out why we are unable to place an upgrade order on the portal the issue was finally resolved on 06/07/2021. I then placed the order for our line to be upgraded and was advised that this would be done by 09/07/2021.
I spoke to the upgrade department on 12/07/2021 at 8:30am and have been advised that upgrades take 10 working days, I am so frustrated with this system as all the other ISP's I've been with seem to be able to do the upgrades almost instantly. I don't know why I even bother with this company anymore, but would advise anybody that needs decent customer care and line management to rather just think twice before moving or taking up a contract with them.
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Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Regards,
Marnus
Regards,
Marnus