Line speed change
<p>For the first time I enter the realm of complaining about service. I have been waiting since the 26 October 2016 to have a line speed increase implememted. Up until now Vox has unsuccessfuly managed to solve this minor issue. What brings me to the point of reverting to this site is that no matter what I do I cannot illicate a decent response from the local rep in PE nor their head office. In fact I most often am just ignored. I am sure there must be many others out there having similar issues. Possibly because I am not a big company my buiness is just not worth their while. </p>
Good day Sean, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Sean, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Thank you
Thank you
Good day Sean,
Thank you for your patience while resolving the matter. As per feedback – you have requested to remain on the 40Mbps line. Please note that as per the upstream service provider – the line cannot be upgraded to 40mg because it won’t be stable – there will be intermittent issues from the exchange, hence it syncing on 28.670kb.
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
Good day Sean,
Thank you for your patience while resolving the matter. As per feedback – you have requested to remain on the 40Mbps line. Please note that as per the upstream service provider – the line cannot be upgraded to 40mg because it won’t be stable – there will be intermittent issues from the exchange, hence it syncing on 28.670kb.
We apologise for the inconvenience caused.
Regards,
Vox Telecom.