LINE NEVER ACTIVATED BUT HANDED TO DEBT COLLECTORS AFTER VOX REFUSES TO LET ME CANCEL

Most of our conversations have been done telephonically, with myself and Mikhael and when he left without informing us,I was liasing with Chelsea, you should be able to get access her phone records.

As soon as I received word about the price increase starting 1 January 2022 contacted Chelsea immediately, who advised me that she would call me back with regards to how I need to go about with the cancellation as our line was not activated as yet. Also, our contract was for the 10mg line and not 25mg line.

After waiting patiently for Chelsea or a manager to call me , I called several times and was told the same thing that someone would call me. Eventually, i was told to call different people of whom I was transferred from one person to another and was told they would contact me. The last person who I spoke to was Liezl Gravett, who is still reaching out to me.

NOW, we were handed over to debt collectors but I am not even a VOX customer. Due to YOUR STAFF being unable to effectively handle our issues and grant us our cancellation when we requested it, I am now in this situation. None of the staff has responded to me over the past few months that I have been emailing them. Your call centre is useless as well.

Sort your mess out and get staff who knows how to deal with situations.