Line Cancellation

Hi,

I have sent all the required City of Cape Town statements and you keep asking me to provide a recent municipal bill to request a immediate release from Vumatel. HOW MANY TIMES DO I NEED TO SEND THESE DOCUMENTS.

I HAVE PROVIDED FEBRUARY, AND MARCH, WHAT MONTH DO YOU REQUIRE FROM ME.

YOUR LATEST MESSAGE TO MY ISP:
The current ISP has refused to release the line and will only release the line on the 2024-05-01, your customer needs to provide a recent municipal bill to request a immediate release from Vumatel.

Account number: 991 XX XX
Vumatel ref: VC-***
RSAWEB ***
VOX Ref number: VOX***9
VOX Escalations Ref number: VOX***9

COULD YOU PLEASE EXPLAIN TO ME IN THE DAMNDEST POSSIBLE WAYS ON WHAT YOU GUYS NEED FROM ME TO CANCEL THE ABOVE LINE.

I AM HAVING DIFFICULTIES TO UNDERSTAND WHY YOU ARE REFUSING TO CANCEL A LINE THAT YOU INSTALLED IN MY APARTMENT WITH MY APPROVAL AND KNOWLEDGE.

I HAVE PROVIDED YOU WITH MY CITY OF CAPE TOWN STATEMENTS FOR FEBRUARY AND MARCH, 2024 AND WAS INFORMED THE LINE WAS GOING TO BE CANCELLED ON 31 MARCH, 2024. AND NOW YOU ARE TELLING ME THAT IT WILL BE CANCELLED ON 1 MAY, 2024.

WHAT ELSE DO YOU STILL NEED FROM ME?

I HAVE EMAILED ALL YOUR TEAMS WITHOUT ANYONE EVEN BOTHERING TO REPLY BACK TO EXPLAIN THE SUITUTION.

- ***
- ***,
- ***,

I AM GETTING REALLY FRUSTRATED BY YOUR LACK OF SUPPORT ON THIS.

- 1ST) YOU INSTALLED THE LINE IN MY APARTMENT WITHOUT MY KNOWLEDGE OR APPROVAL AND NOW
- 2ND) I HAVE ALREADY PROVIDE THE FEBRUARY AND MARCH, 2024 CITY OF CAPE TOWN STATEMENTS