gD
gregory D

1 reviews | Active since Oct 2013

15 Jul 2018, 12:04

**** to by salesman and wrongful information and advertising

My father in law and I signed up a 200mbps/200mbps line for the house we reside in. On the day of signing up the contract, I spoke to a salesman about a few details that were really important. I asked the salesman if Vox Telecom shapes or throttles the lines at all on uncapped accounts and was Informed that they DO NOT AT ALL shape or throttle (absolute lie). As advertised by Vox and Vuma it states that there is a NO fair usage policy with Vox (another lie). I find out today 15/07/2018 that there is a fair use policy and that at 1000gbs I will loose 34% of my line speed. Why was I not informed of the fair usage policy by the salesman upon signing up of the contract. Instead I was **** to and given wrongful information and false advertising. Since signing up I have had endless line downs or line speed issues. I can not stream or even watch a video for 5 minutes without buffering or freezing on a 200mbps line. Besides all of this I am being throttled and shaped on the line when I haven't even reached 1000gbs yet but between 5pm - 9pm the line speed drops to 120mbps or less and streaming freezes or buffers, but during the morning or mid day it runs fine with no issues and I sometimes receive full line speed if I'm lucky. I have collected all supporting documentations and evidence thanks to the help of Vox Telecoms own support team to support my case on this. All I wanted is to be given what we are paying for and what was advertised. As I'm typing this my currently line speed is 75mbps.

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Replies (1)
Vox Telecom
Vox Telecom's reply15 Jul 2018, 12:43
Official

Good day Greg.

Thank you for bringing this matter to our attention.

Kindly note that we will investigate this matter and someone will be in contact with you soon.

Kind Regards

Vox Telecom