**** about Month to Month upgrade and Downgrade

Item: Vox Telecom
Rating: 2

I signed up with Vox end of May 2018 for their Promo 330gb LTE-A month to month service with a free Huawei B315 router. One of their selling points was that I could upgrade and dowgrade my package anytime.

End of June i tried to downgrade to their 120gb package and then i was told that i cant downgrade, if i do then i would habe to pay for the router. The funny part is that this particula router was free for all the different packages, but now if i downgrade i have to pay for the router.

There was no mentioning of any timeframe i have to stay on a package before i downgrade, so they actually lie and say its a month to month contract when in actual fact its not.

Even on their FAQs under Can i upgrade? they say “any upgrades or downgrades will take place at the end of the month in which they are requested.”

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

30 Jul 2018, 14:26

Good day Nonkululeko.

Thank you for bringing this matter to our attention.

Kindly note that we are investigating your complaint and someone will be in contact with you soon.

Kind Regards

Vox Telecom

Vox Telecom's reply30 Jul 2018, 14:26

Official

Good day Nonkululeko.

Thank you for bringing this matter to our attention.

Kindly note that we are investigating your complaint and someone will be in contact with you soon.

Kind Regards

Vox Telecom

's updateReviewer Update

30 Jul 2018, 17:50

I think you must review your terms and conditions so that they correspond to what your consultants are telling us. they are still telling me I can't downgrade, so I have decided to cancel. nowhere does it talk about staying on the same package for 12 months before I can downgrade. it talks about an initial period which is not specified in months. so why are you calling it "Month to Month" if I'm still locked in a contract for 12 months? on your 2 pager Vox LTE-A Terms an conditions it says: 2 SPECIFIC PROVISIONS PERTAINING TO VOX LTE-A 2.4 Upgrades and downgrades of Vox LTE‐A packages are permitted, however will only be activated on the first day of the following month.

's update30 Jul 2018, 17:50

Reviewer Update

Vox Telecom's replyOfficial

01 Aug 2018, 10:40

Good day Nonkululeko .

As per feedback received, someone from our Sales Department has been in contact with you and advised you accordingly,

Please do not hesitate to contact our Sales Department directly at ***, should you have any other further queries or might need immediate assistance

Kind Regards

Vox Telecom

Vox Telecom's reply01 Aug 2018, 10:40

Official

Good day Nonkululeko .

As per feedback received, someone from our Sales Department has been in contact with you and advised you accordingly,

Please do not hesitate to contact our Sales Department directly at ***, should you have any other further queries or might need immediate assistance

Kind Regards

Vox Telecom