RB
Reabetswe B
1 reviews | Active since Dec 2015
16 Mar 2024, 08:32
Lethargic Technical Support
Worst tech support I have ever dealt with. Everything needs telephonic follow ups. Sending emails to support or logging tickets via their site rarely works. If it involves money, you might get lucky.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
16 Mar 2024, 08:40 Good day Keamogetswe Thank you for your post. Kindly note that the details of your complaint has been sent to technical team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Best regards,
Vox Telecom's reply16 Mar 2024, 08:40
Official
Good day Keamogetswe Thank you for your post. Kindly note that the details of your complaint has been sent to technical team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Best regards,
RB
Reabetswe B's updateReviewer Update
17 Mar 2024, 11:13While I appreciate the response, it should not have to get to this. I have not had connectivity since Friday morning.
Your tech support team said connectivity would be restored in 2-12 hours, on Friday, but the message with the query reference stated 2-96 hours.
Yesterday, your team said it would be restored by end of day. As I type this, it has not been restored.
Learn to manage your remaining clients’ expectations better.
Your tech support team said connectivity would be restored in 2-12 hours, on Friday, but the message with the query reference stated 2-96 hours.
Yesterday, your team said it would be restored by end of day. As I type this, it has not been restored.
Learn to manage your remaining clients’ expectations better.
RB
Reabetswe B's update17 Mar 2024, 11:13
Reviewer Update
While I appreciate the response, it should not have to get to this. I have not had connectivity since Friday morning.
Your tech support team said connectivity would be restored in 2-12 hours, on Friday, but the message with the query reference stated 2-96 hours.
Yesterday, your team said it would be restored by end of day. As I type this, it has not been restored.
Learn to manage your remaining clients’ expectations better.
Your tech support team said connectivity would be restored in 2-12 hours, on Friday, but the message with the query reference stated 2-96 hours.
Yesterday, your team said it would be restored by end of day. As I type this, it has not been restored.
Learn to manage your remaining clients’ expectations better.
Vox Telecom's replyOfficial
19 Mar 2024, 13:15Good day, Keamogetswe
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply19 Mar 2024, 13:15
Official
Good day, Keamogetswe
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,