DD
Daniel D
1 reviews | Active since Jul 2011
27 Jun 2022, 16:43
Lee Msomi(Vox), Thobane Dhlamini(Vox), Rabelani Moses Tshuma(Openserve)
Poor service from Vox and Openserve, since the 09/06/2022 Openserve had an order for us from Vox to date no fibre installation has been done Lee Msomi and Thobane Dhlamini keep sending Openserve technicians to the wrong address despite several confirmation of our address and proof of address. Moses from Openserve **** to us when he setup an appointment at the correct address he didn't pitch or bother to tell us he's not coming we waited in vain. Lee Msomi(Vox), Thobane Dhlamini(Vox), Rabelani Moses Tshuma(Openserve) are *********** they can't seem to get customer service and service delivery basics done correctly. Can Vox management take responsibility and fix the problem.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
27 Jun 2022, 17:00Good day, Daniel D
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Jun 2022, 17:00
Official
Good day, Daniel D
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
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Daniel D's updateReviewer Update
28 Jun 2022, 17:04I'm still awaiting a proper resolution where we have a live connection
DD
Daniel D's update28 Jun 2022, 17:04
Reviewer Update
I'm still awaiting a proper resolution where we have a live connection
Vox Telecom's replyOfficial
28 Jun 2022, 18:33Good day, Daniel D
Thank you for your post.
Kindly note that the details of your complaint has been added to the escalation logged.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been added to the escalation logged.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply28 Jun 2022, 18:33
Official
Good day, Daniel D
Thank you for your post.
Kindly note that the details of your complaint has been added to the escalation logged.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been added to the escalation logged.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
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Daniel D's updateReviewer Update
28 Jun 2022, 19:13Management is in the process of resolving the issues and they communicating and keep me updated, they've committed to have the fibre live in the quickest time possible.
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Daniel D's update28 Jun 2022, 19:13
Reviewer Update
Management is in the process of resolving the issues and they communicating and keep me updated, they've committed to have the fibre live in the quickest time possible.
Vox Telecom's replyOfficial
28 Jun 2022, 19:46Good day Daniel D,
Thank you for the feedback.
Kind regards
Vox
Thank you for the feedback.
Kind regards
Vox
Vox Telecom's reply28 Jun 2022, 19:46
Official
Good day Daniel D,
Thank you for the feedback.
Kind regards
Vox
Thank you for the feedback.
Kind regards
Vox