Lacking Customer Service

Vox has removed my reviews in the past, despite my actual experiences with their technical support. I left it alone because they are already poorly reviewed, one more wasn't going to make a difference

Decided to leave my 3rd experience here because it's important to share our feedback with the companies we deal with so that others can be informed. I'm now linked on the account, so they can't claim that they can't locate me as a client and remove the review purely based off of that.

Sent a simple query on WhatsApp, no response Only after pointing out that it had been 30 minutes, did I receive a response

This has been my constant experience with Vox's after hours support (which is when most customers are available due to work). You can barely get through on their call lines as well. I don't expect immediate attendance. I'm a reasonable person.

The issue isn't their support staff either, but bad resource management. There are clearly not enough staff after hours to claim 24/7 support.

I can only imagine my folks reaching out to them for help. The only reason they've never had an issue with Vox is because I'm technical and keep the house IT running. Otherwise it would have been an instant cancellation