Lack of service - losing my job

I app**** for my new line on 1 July. I explained the urgently of my situation to the account manager, Werner, in that I am going to lose my job if I can't get connected and be up and running asap and he assured me that the whole process would take 5-7 working days because of our current lockdown. Today, 10th of July, I am still not connected and am now facing losing my job.

Yesterday Werner told me that my order had been placed with Vumatel already and that it would take another 7 working days for installation, so I called Vox again late yesterday and spoke to someone else who informed me that Werner had been giving me the wrong information all along. My order has not even been placed with Vumatel as yet!

I'm going to lose my job because of false promises made to me by Werner and he has now become rude and won't do anything to assist me or speed this up.

I've asked to speak to a manager but no one puts me through to one. I need someone to help me please or else I will be unemployed today.