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Alan B

1 reviews | Active since Nov 2022

30 Nov 2022, 16:08

Lack Of Service

Have been without fibre for 7 days and have had no joy from either VOX or T T Connect. They have not contacted me after numerous calls and mails. But they expect you to pay the account which we have done for over 6 years. Catch a wake up

0
Replies (2)
Vox Telecom
Vox Telecom's reply30 Nov 2022, 17:41
Official
Good day Alan B, 
 
Thank you for your enquiry.
 
Kindly note that we have escalated your enquiry to our Support team with ***.
 
We will investigate the matter and provide feedback to you soonest. 
 
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
 
Kind Regards, 

Vox
Vox Telecom
Vox Telecom's reply01 Dec 2022, 09:06
Official
 Good day, Alan B
 
 Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , TT Connect restored the link.

 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards, 
Vox