Lack of service and lack of communication between vox and vuma.

Good evening

Its already been 3 days since I've reported a fault with vox. I've spoken to 3 different technical support people at vox and received 3 ticket numbers for vuma for come and sort out the service. I've made numerous calls on all 3 days and have spend a lot of time on the phone with 3 different people trying to explain the problem. With no luck.

Ive received two calls from vuma to schedule the appointment. However each time the address on the vuma ticket is incorrect and even though I rectify it with them the vuma consultant on the phone she keeps saying I have to log another ticket with my isp vox. And they not willing to assist me because someone has loaded the incorrect address. So I've been going back and forth still not no wifi connection for a whole week now.

Clearly there is poor communication between the vox and vuma, but the at the end of the day the customer who has always being paying them in good faith has to suffer the consequences.

The consult who call me today told me that I can't cancel the services with vox because it's not yet 12 months or else I have to pay and amount of 2700 rand for the installation that was done.

I would just like to clarify.. I would not be asking for this cancelation if the wifi was working. I need to get my wifi working in my home and how can I pay for a service that is not working. it's obvious that a customer will consider looking for other options. Like an isp that actually works. My children have been on school holidays and have not been able to use the wifi.

Apperently this matter has been escalated,but I stil havnt gotten any positive feedback. I would think that an escalated matter treated as priority. Clearly not!