1 reviews | Active since Feb 2018
Lack of service
My husband has an account with Vox Telecom - Acc no: ********** . He logged 3 calls for internet not working (07/02), (13/02, where he received a ref no: VOX ********** ), and again today (17/02). He was promised on the second call that a technician would be sent out. We are still waiting for the promised technician and have been without working internet for the last 10 days now?? This is unacceptable! If VOX does not care to prioritize us as a client, we shall take our business elsewhere, lots of other service providers cover our area!!!!
Good evening Daniel,
Thank you for bringing this to our attention. A Call out Ticket has been logged for Technical Engineer to attend to matter. We have escalated your request and we are treating this as high priority.
Further feedback will be provided to you on Monday.
Regards,
Vox
Good evening Daniel,
Thank you for bringing this to our attention. A Call out Ticket has been logged for Technical Engineer to attend to matter. We have escalated your request and we are treating this as high priority.
Further feedback will be provided to you on Monday.
Regards,
Vox
Good day Daniel,
As per the feedback that has been received from our Team, a Technician has been on-site .
A Technical Engineer from our Support team has also been in contact with you in order to confirm that your connection problems has been resolved and you are up and running again.
Please do not hesitate to contact us again, should you have any other further queries or might need immediate assistance at *** or email ***.
Regards,
Vox
Good day Daniel,
As per the feedback that has been received from our Team, a Technician has been on-site .
A Technical Engineer from our Support team has also been in contact with you in order to confirm that your connection problems has been resolved and you are up and running again.
Please do not hesitate to contact us again, should you have any other further queries or might need immediate assistance at *** or email ***.
Regards,
Vox