Lack of Response to Account Query

On Monday, 1 September, I sent an email to *** regarding an urgent query on my account. To date, five days later, I have not received any acknowledgement or response. Not even a courtesy confirmation that my query was received. What makes this more concerning is that, despite the lack of support, I continue to receive prompt reminders from Vox to accept the quotation for a new line I wish to activate. This creates the impression that resolving customer queries is not a priority for Vox, while driving sales is. I am highly disappointed that my query has been ignored for almost a week. As a paying customer who has always honoured my obligations, I should not have to beg for basic service. If this is the level of support I can expect, I will be left with no choice but to consider cancelling my contract and moving to a provider that values its customers.

I trust that someone at Vox will take ownership of this matter and resolve my query without further delay. A prompt response would be greatly appreciated.