BL
Brian L

1 reviews | Active since Jul 2018

13 Jul 2018, 17:36

Lack of customer service

Called call centre to report slow internet. Agent was going to call back, but no call back. On investigation, agent was about to change shift, so did not want to deal with my issue

0
Replies (2)
Vox Telecom
Vox Telecom's reply13 Jul 2018, 17:56
Official

Good day Brian.

Thank you for bringing this matter to our attention.

Kindly note that we will investigate into this matter for you and will provide you with feedback soon.

Kind Regards

Vox Telecom

Vox Telecom
Vox Telecom's reply18 Jul 2018, 12:25
Official

Good day Brian.

As per feedback received, someone from our Customer Service Department has been in contact with you and assisted you with the above concerns raised.

Kindly note that someone from our Technical Department has been in contact with you and confirmed that the issue has been resolved.

Should you have any other technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***.

Kind Regards

Vox Telecom