LG
Lesley G
1 reviews | Active since Dec 2021
01 Mar 2024, 15:00
Lack of competent people
These guys cancelled my contract incorrectly last year and now want to charge me cancellation fees when I want to cancel. Trying to get a hold of the right people to assist is a nightmare. I have been on the phone for hours today. Still no help.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
01 Mar 2024, 15:40Good day, Lesley G
Thank you for your post.
Kindly note that we have sent the details of your complaint to the cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply01 Mar 2024, 15:40
Official
Good day, Lesley G
Thank you for your post.
Kindly note that we have sent the details of your complaint to the cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
LG
Lesley G's updateReviewer Update
11 Mar 2024, 08:58After my review I was connected immediately by a representative from Vox (which was on Friday 01/03/2024 ), who promised to look into the matter and get back to me on Monday (04/03/2024), sadly it is a week later and still no response.
LG
Lesley G's update11 Mar 2024, 08:58
Reviewer Update
After my review I was connected immediately by a representative from Vox (which was on Friday 01/03/2024 ), who promised to look into the matter and get back to me on Monday (04/03/2024), sadly it is a week later and still no response.
Vox Telecom's replyOfficial
13 Mar 2024, 11:01Good day, Lesley
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply13 Mar 2024, 11:01
Official
Good day, Lesley
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox