Lack of Communication & Now I'm being billed!!!

I app**** for a vox and sip line earlier in January. My account was approved and I did inform them on email that I am switching from Cell-C...Someone from Vox phoned me Wednesday the 13th of Jan, to let me know that my account will be activated at the end of January, as my contract with Cell-C expires then...

So, I had the router delivered yesterday and I get an email with my sip information. I then Email *** to find out when billing would start, as my contract with cell-c only expires at the end of the month.... I then receive an email informing me that billing starts when all is setup and activated.... THIS IS A LOAD OF *******!NOW I AM PAYING FOR 2 SERVICE PROVIDERS!!! I was informed that my Vox services would only be activated at the end of January. Nobody informed me that once I take delivery of the router, etc then I would receive an email confirming that my services are active and that billing will then start?! Had I been informed, I would only have taken delivery at the end of the month!!!

So, come February, I need to pay for Cell-C and for Vox...I don't need 2 fibre lines running at the same time! I still have my services with Cell-C active!