sS
sarlahvanzyl S
1 reviews | Active since Dec 2016
23 May 2024, 12:39
Lack of communication and bussiness ethics
Can't complain about service cause there is none. My service is once again suspended sldue to your lack of communication. Please make sure my line is terminated before 1 June no one can work like this
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Vox Telecom's replyOfficial
23 May 2024, 13:30Good day, Sarlah Z
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Vox Telecom's reply23 May 2024, 13:30
Official
Good day, Sarlah Z
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox