sS
sarlahvanzyl S

1 reviews | Active since Dec 2016

02 May 2024, 07:02

Lack of communication

Last week I was informed that I'm being charged for hardware with no prior messages i just saw it by getting a suspension letter.

No e mail nothing. The last email i got was sometime in dec that you wanted to pick up hardware but my contract was sorted and no one said they still wanted old ardware. You also wanted to come the next day which i was working.

Please give me a call as ive asked multiple times

0
Replies (3)
Vox Telecom
Vox Telecom's reply02 May 2024, 07:55
Official
Good day, Sarlah Z
 
 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the debtors team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
sS
sarlahvanzyl S's update03 May 2024, 15:15
Reviewer Update
Still no communication this is disgusting service
Vox Telecom
Vox Telecom's reply07 May 2024, 09:42
Official
Good day, Sarlah Z
  
 Thank you for your patience whilst this matter was being investigated. 
  
 Kindly note that we have received confirmation that the debtors team has made contact and assisted accordigly.
 Should you require any further assistance, please do not hesitate to contact us. 
  
 Kind Regards, 
 Vox