Lack of Accountability, Poor to no service and legal threats.

I am formally filing a complaint regarding the unacceptable service/ threats I have been receiving from Vox. I cancelled my service in 2023, after which Vox sent a courier to collect the router. Although I initially kept the UPS with the intention of continuing my monthly payments, I was informed by a representative(I have the name) that I could not retain the UPS as I was no longer a client.

On November 24, 2023, I personally delivered the UPS to one of your representatives(I have her name), who was on a personal call discussing alcohol prices at Makro due to Black Friday. After this drop-off, I found myself being threatened with legal action over a unit I returned.

I demand clarification: What was it that I dropped off, and what did the courier drop off? So basically, you are saying that we dropped off the same unit on two separate days; how can this be possible? I possess the original waybill from the courier service and a signed document from your representative confirming that I returned something. Yet, she now claims she cannot remember my drop-off, which has resulted in me being held personally liable for this amount.

I expect Vox to review the precise and factual evidence I have provided in my emails and acknowledge that the responsibility lies with THEM, not me.