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rjackson R

1 reviews | Active since Jun 2017

23 Jan 2023, 10:17

Lack in communication.

Due to the lack of communication and updates will no longer require your service. Started the process beginning of Jan 3 weeks later still no wifi. . Still waiting for feedback or commination. Fiber is in. But no router. I've emailed, phoned vox as well as Whatsapped lungelo. No response or feedback.

My concern.. if I can't even get a reply or response from the router, how do u expect the Customers to get a reply for a problem or a queries Going forward?

0
Replies (4)
Vox Telecom
Vox Telecom's reply23 Jan 2023, 11:04
Official
Good day, Ronald J
 
 Thank you for your review. 
  
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
  
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply14 Feb 2023, 10:46
Official
Good day, Ronald J
 
 Thank you for your patience whilst this matter was being investigated. 

We have received the request to cancel the services and the cancellation request has been actioned accordingly. 

Regards
Vox
rR
rjackson R's update16 Feb 2023, 15:44
Reviewer Update
Still To date. NO one has assisted me. Kepp on been transfered from department to department.

Pleas explain why my account was debited of R708. When i don't have the router yet,

the i cancel the process. because of lack of communication from your sales people. Due to
NO one could tell me where the router is and why the account was debited.

now you send me an account or R2800 for cancellation. 6 weeks later. still no reply or help or explanation.
To date. started this process on the 6th of Jan. its now 16th of Feb. no router or any form of communication.
Vox Telecom
Vox Telecom's reply29 Mar 2023, 11:56
Official
Good day, Ronald J

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.

The necessary amendments have been made on your Vox Account.
   

Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox