Lack Communication and people skills!

I was previosuly with VOX and only had a good experience, this time around its been nothing but bad communication, broken promises and arogant even rude interactions! I contacted VOX on Monday 3 June, dealt with a very friendly and helpful Kim Ling, since this interaction I have had little to no commuciation and the interaction today with Project manager was nothing but disappointing as Boitumelo is rude, aggressive and arrogant in her approach to dealing with this matter. To top it all off, VOX has taken 4 days to confirm my address as "VUMATEL" cant find it, this after I myself spoek to Vumatel on Monday and we had no problem with address and confirming where the problem with the line started. I am one more "mishap" from telling VOX to cancel anything done to this point and I will find someone who actually wants to help me get reconnected!