ZD
Zane D

1 reviews | Active since Jun 2020

31 Mar 2026, 19:24

Kenny Saunders the Savior Kunene

I want to send a humungous thank you to Kenny Saunders of the Bloemfontein Team, whoafter his shift was at an end took the time to assist with a router configuration and guided us through it effortlessly. Kenny you are the MAAAANNN!!! Warm friendly kind and above all helpful and sincere, Kenny you are an assest to the business and Vox are very lucky to have you representing them at the highest level of customer service. We been with Vox and generally over the 7 years have not had any issues and when we did Kenny you stepped up and Saved our remote jobs Thank you I cannot say it enough. Blitz Vinnig my bru.

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Replies (2)
ZD
Zane D's update31 Mar 2026, 19:34
Reviewer Update
As for Donovan the manager of the Bloem office your assistance is the total opposite of what we got from Kenny who you couldve had assist us yet we had to make arrangements to get ahold of him through Cameron office manager of Kimberley who got him to call us after hours, the lack of communication and was abhorrent even though you were in kimberley the day we called you and you didnt answer any of our calls, I think you need some assistance with customer-centricity from Kenny cause you need to use some of that in future, dont give the business a bad name by not upholding its values. Do better cause you only get one chance at a good impression and treat every client as they are your last you will be appreciated for it and you and the business would benefit. Dont get on Jacques bad side boss people work hard for a good reputation and a few people who dont really care destroy it. Pull up those socks Boet jys a groot man nou.
Vox Telecom
Vox Telecom's reply31 Mar 2026, 21:29
Official
Good day , Zane D

Thank you for your review.

The details of your review have been sent for an investigation.

You will be in contact with accordingly,