Just need a resolution or actual assistance PLEASE

after reading all the reviews about VOX on hellopeter it makes more sense to me why I am struggling. I reached out to Vox on the 15th of November as we moved to new premises on the 1st of December. sent numerous emails, and spoke to consultants and no one seems to be able to assist me with moving my internet to the new premises. I just heard that my account manager is on leave and that's why nothing is happening, strange it must be a very long extended holiday. I need to operate a business from this wifi, i've been paying for internet I cannot use at all. The consultant I spoke to today just gave me another number to contact and still nothing. the new premises is fibre ready I cant understand what is so difficult. I understand a cancelation needs to be done but really how do they expect you to actually do it. Now I need to pay Vox for a service I do not have, I need to buy mobile data just to be able to operate my business. Emails remains unanswered, invoices are being sent and if you phone you are 80th in the queue - when they phone you back they can't assist.