1 reviews | Active since Aug 2016
Just don't go there!
<p>I am in the unfortunate position to have subscribed to Vox telecom as out internet service provider. Our line has been 'dropping' every two minutes for months but they won't acknowledge it or fix it. I was in the habit of calling them nearly every day to get it fixed but they tell me it's ok. After they did a routine service in the area, our line often does not work for hours, and then sometimes it does. I had two telephone conversations yesterday morning and the line dropped between 15 to 20 times!! How do I get them to come along and take their stuff away as they are not interested in fixing it???</p>
Good day Linda,
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Linda,
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Linda
As per the feedback received, we have been in contact with you regarding your query, and you stated that your connection is stable. You have also asked that we monitor your line until the 22 Aug 2016.
Should you have any further queries, please feel free to contact our service desk.
Regards
Vox Telecom
Good day Linda
As per the feedback received, we have been in contact with you regarding your query, and you stated that your connection is stable. You have also asked that we monitor your line until the 22 Aug 2016.
Should you have any further queries, please feel free to contact our service desk.
Regards
Vox Telecom
I do appreciate the response but would like to ask why, when a client is continuously complaining about the same thing on an almost daily basis - 1. dont you escalate the problem? 2. Admit to the client that there is an underlying problem and that you are seeing to it and 3. Allow the client to escalate the issue themselves instead of having to resort to a public platform becasue of weeks of frustration.
I do appreciate the response but would like to ask why, when a client is continuously complaining about the same thing on an almost daily basis - 1. dont you escalate the problem? 2. Admit to the client that there is an underlying problem and that you are seeing to it and 3. Allow the client to escalate the issue themselves instead of having to resort to a public platform becasue of weeks of frustration.