MC
Maryka C
1 reviews | Active since Nov 2016
27 Mar 2023, 08:08
JUST BY PASS THIS COMPANY
THIS COMPANY SOMMER SUSPENDS THEIR CLIENTS ACCOUNTS WITH NO NOTICE NO REASON NO QUESTIONS THIS IS REALLY A BAD COMPANY THEY WILL MAKE YOU HAVE NO SERVICE BUT BOY THEY WILL CHASE YOU FOR MONEY EVEN MONEY YOU DONT OWE THIM. I GAVE THE HARDWARE TO YOUR TECHNICIAN WHY IS MY ACCOUNT SUSSPENDED
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Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
27 Mar 2023, 08:34Good day, Maryka C
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
In this instance the notice was sent on the 24th of March 2023.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
In this instance the notice was sent on the 24th of March 2023.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Mar 2023, 08:34
Official
Good day, Maryka C
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
In this instance the notice was sent on the 24th of March 2023.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
In this instance the notice was sent on the 24th of March 2023.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
MC
Maryka C's updateReviewer Update
27 Mar 2023, 08:42THERE WHERE NO REQUEST MADE TO COLLECT ANYTHING FROM ME JUST RECEIVED A BILL WHICH HARDWARE DO THEY WANT TO COLLECT WHY ARE THEY BILLING ME FOR HARDWARE THAT IS IN USE WHY MY I INVOICED FOR TWO SERVICES WHEN I ONLY HAVE ONE LINE
MC
Maryka C's update27 Mar 2023, 08:42
Reviewer Update
THERE WHERE NO REQUEST MADE TO COLLECT ANYTHING FROM ME JUST RECEIVED A BILL WHICH HARDWARE DO THEY WANT TO COLLECT WHY ARE THEY BILLING ME FOR HARDWARE THAT IS IN USE WHY MY I INVOICED FOR TWO SERVICES WHEN I ONLY HAVE ONE LINE
MC
Maryka C's updateReviewer Update
04 Apr 2023, 12:39YOU KNOW FOR YEARS NOW I HAVE BEEN REQUESTING TO COLLECT A ROURTER NOW YOU WANT TO SUSPEND MY ACCOUNT AFTER YOU FINALY REALIZED ONE OF YOUR ROUTERS HAS NOT BEEN COLLECTED WHY AND HOW IS THIS MY FAULT
MC
Maryka C's update04 Apr 2023, 12:39
Reviewer Update
YOU KNOW FOR YEARS NOW I HAVE BEEN REQUESTING TO COLLECT A ROURTER NOW YOU WANT TO SUSPEND MY ACCOUNT AFTER YOU FINALY REALIZED ONE OF YOUR ROUTERS HAS NOT BEEN COLLECTED WHY AND HOW IS THIS MY FAULT
Vox Telecom's replyOfficial
28 Apr 2023, 10:55Good day, Maryka
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply28 Apr 2023, 10:55
Official
Good day, Maryka
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox