Joke of a service!!!

I am beyond livid with the service I have received from Vox. Ever since I have moved to a communal area, my internet connection has been nothing but a nightmare yet I am expected to pay full premium. I have no connection for almost half the day, I work from home and my gadgets need wifi in order to work. Friday the 16th, I logged a call and told someone would get back to me and a technician would be sent to have a look at what the issue could be. My services worked for a few hours then stopped. On the 20th again I was ****ed yet again, logged a call and given *** by Martin who funny enough I'm also on the online chat as we speak trying to resolve the same issue yet again!!!! If this will be an ongoing issue, please cancel my services and let me move peacefully to a different service provider who knows how to handle customer service. Right now, VOX is a joke and not a funny one at it!!!!!!