MB
Michelle B

1 reviews | Active since Jun 2024

21 Jun 2024, 14:41

JOKE OF A COMPANY

<div>Absolutely DISGUSTING and USELESS service from Vox. +++++ who is apparently the project specialist is the ONLY person who communicated with me and nobody else would communicate with me in the company no matter who I contacted. However he’s been giving me absolutely useless information that doesn’t lead anywhere. In OVER a month they have NOT been able to provide me with service and have gone back and fourth with excuses as to why it’s taking so long. They claim Vumatel was the reason it was taking long, but when i called vuma, they said that there isn’t even an issue that’s been logged. It's so convenient that Vox responds here on Hello Peter but doesn’t respond to emails or isn’t able to offer me ANY progress or helpful feedback. This company is a JOKE.</div>

0
Replies (4)
Vox Telecom
Vox Telecom's reply21 Jun 2024, 15:27
Official
Good day, Michelle B 
 
 Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
MB
Michelle B's update21 Jun 2024, 15:31
Reviewer Update
I was already speaking to your project manager so I’m eager to know what benefit your management “team” Will provide. I doubt you’ll deliver on your promise. But I guess I’ll wait and see if you do actually take any action.
Vox Telecom
Vox Telecom's reply26 Jun 2024, 10:25
Official
Good day, Michelle B 

Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed. 

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards, 
Vox
Vox Telecom
Vox Telecom's reply26 Jun 2024, 10:26
Official
Good day, Michelle B 

Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed. 

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards, 
Vox