KP
Kaylin P
1 reviews | Active since May 2022
05 Oct 2022, 06:41
I've been cut and overcharged
This company only connected and installed my internet on the 15 October 2022. And this company charged me for the entire month of September 2022. For an amount of R 632.00. Why the **** I'm i paying for a full month and why is my internet cut. Get your accounts department to sort this out. I set up a debit order for this. What the **** is going on
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Oct 2022, 08:14 Good day, Kaylin P
Thank you for your review.
Kindly note that your services have been activated from 23rd September 2022, You were charged pro rata from then plus a month in advance. Your debit order is for the 26th of each month going forward and your service is currently active.
We have asked the customer service team to review the above concerns and assist.
We will contact you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that your services have been activated from 23rd September 2022, You were charged pro rata from then plus a month in advance. Your debit order is for the 26th of each month going forward and your service is currently active.
We have asked the customer service team to review the above concerns and assist.
We will contact you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 Oct 2022, 08:14
Official
Good day, Kaylin P
Thank you for your review.
Kindly note that your services have been activated from 23rd September 2022, You were charged pro rata from then plus a month in advance. Your debit order is for the 26th of each month going forward and your service is currently active.
We have asked the customer service team to review the above concerns and assist.
We will contact you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that your services have been activated from 23rd September 2022, You were charged pro rata from then plus a month in advance. Your debit order is for the 26th of each month going forward and your service is currently active.
We have asked the customer service team to review the above concerns and assist.
We will contact you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
05 Oct 2022, 12:19Good day Kaylin P,
Thank you for your patience while the matter was being investigated .
We have confirmed that you have been contacted and advised of the billing structure.
Please note that we were experiencing an outage with Metro Fibre in Gauteng this morning resulting in your service being affected.
We do apologize for the inconvenience caused.
Should you require further assistance , please do not hesitate to contact us on *** or email ***.
Kind regards,
Thank you for your patience while the matter was being investigated .
We have confirmed that you have been contacted and advised of the billing structure.
Please note that we were experiencing an outage with Metro Fibre in Gauteng this morning resulting in your service being affected.
We do apologize for the inconvenience caused.
Should you require further assistance , please do not hesitate to contact us on *** or email ***.
Kind regards,
Vox Telecom's reply05 Oct 2022, 12:19
Official
Good day Kaylin P,
Thank you for your patience while the matter was being investigated .
We have confirmed that you have been contacted and advised of the billing structure.
Please note that we were experiencing an outage with Metro Fibre in Gauteng this morning resulting in your service being affected.
We do apologize for the inconvenience caused.
Should you require further assistance , please do not hesitate to contact us on *** or email ***.
Kind regards,
Thank you for your patience while the matter was being investigated .
We have confirmed that you have been contacted and advised of the billing structure.
Please note that we were experiencing an outage with Metro Fibre in Gauteng this morning resulting in your service being affected.
We do apologize for the inconvenience caused.
Should you require further assistance , please do not hesitate to contact us on *** or email ***.
Kind regards,