its like trying to leave a cult with VOX cancellation

i have been with vox since 2018 and now when its time to leave, its like trying to leave a cult. they don't let you go in peace. i tried calling from 30 Jan with no answer, or when i got an answer on my 3rd try. i go told im getting put through to to the department that does that and then a machine automated answer like "the system you are trying to contact is not working" was given. I resorted to emailing the accounts email address to say i need to cancel can i speak to someone, no response, i emailed again on the 31st no answer. i called again on the 1st of Feb and finally got through to retentions. i told the i want to cancell as at end Feb as i am leaving the country. I paid end of Jan for Feb fees and that should be my last. I was told they will open my account profile and check it and email me. i received a long winded email from Melashyn explaining how their calendar month works and because they only got my notice to cancel on 1 Feb 2024 i can only cancel at 1 Apr 2024. yet i was emailing since 30 Jan 2024. therefore my cancellation should be at at 29 Feb 2024. i responded and stated my disagreement and i asked for confirmation that the router will be collected 28 Feb 2024 as i will be moving out the house. i got no repose. i emailed again the next day, no response and a few days later same thing. Now i resorted to here, maybe il get feedback to say the router will be collected 28Feb and my account with you will be closed then as well.

I will not accepted another debit order from Vox. I have been on a month to month contract for many years i have the right to leave within a month. which is what i did.