It’s been 3 weeks since I logged my initial request wrt having my new ONT setup.

To whom it may concern. It’s been 3 weeks since I logged my initial request wrt having my new ONT setup. To give you more context, I work from home and with load shedding I would like to keep my fibre up. With this being said I purchased a UPS, however I live in a complex where the units fitted doesn’t have the 12v plug, they come with the 9 pin Molex power adapter, needless to say I cannot hook that up to the ups. Fast forward, I got a new ONT, the guys from VUMA came out and checked everything out and gave the go ahead that its all-in order. All I must just do is call service provider and have you remove old FSAN and replace it with new one and provide you with FSAN details in order for VOX to config on their side. Which was done and was told to wait 72hrs, someone will call me back. I have now spoken to 8 different people, R500 airtime later and guess what, yes you guessed it, still nothing, not a call back, not an email, only a SMS saying I should wait another 72hrs AFTER my complaint. Vox has been handling this situation with absolute disrespect to the client's needs, I am disgusted and utterly disappointed in the company who claims to be top of the ranks... If I could give you a score out of 100 it would be a 2 on a good day. I would like to have this issue resolved as a matter of urgency! Regards Disgusted angry upset and gatvol PAYING client.