Its Bad really bad when it comes to treating customers

Please Stay away if you dont want any stress . One of their Service provider sold me the home fibre saying its a promotion for 174 for 4 months now my account is suspended because now i have to pay 395 which was not an agreement but now i have been trying to resolve the issue since monday no one seems to know who can help me thats when they do answer the phone . i have sent emails left my number many times since monday but no one has called me or sent me an email.