Is Vox serious about their business?

My biggest mistake was moving to Vox Telecon. I've been a client for LESS than 1month and I regret this. After sales is non existent, waiting in a queue and being told you are number 9 in the queue and 35minutes later still no help. Getting No data connection messages constantly and being told it's Openserve that needs to fix it. I called again, spoke to Armand who said he is in a different dept. And will escalate to the manager. 3 days later the manager has NOT called me yet. Telkom seems to be head and shoulders above Vox right now and we all know Telkom Sucks!!. I am looking for a service provider for fibre to the home. Any suggestions? I cannot see me having a relationship. With Vox at this stage.