Is this service???

---------- Forwarded message --------- From: Shaun de Saldanha <***> Date: Wed, 16 Mar 2022, 12:35 Subject: My Wifi/Fibre To: <***> Cc: Shaun de Saldanha <***>

Good day,

I have been experiencing issues for more than 2 months, hoping everything would be OK in the end. My concern is that someone at Vox continues to drop the ball and give me a terrible customer experience. I am supposed to have a 200/200 line, for the past few days only it was running terribly slow, less than 60 up and down.

When I called in I was td that I had a 100 cable which is **** because the same cable was running at 200 up and down the day before, then my wifi dropped to less than 20 up and less than 50 down and is dropping still now less than 20 up and down.

I need to understand why I am paying for 200 up and down and seems to be difficult to get what I am paying for.

The worse still is that I was told that it is most likely a faulty router which will be replaced and I may be liable for a replacement fee or admin fee. How ridiculous seeing as though I move and this router is less than 4 months old as I was told I need a new one, which. Am told is now faulty and I am liable.

Why does everyone at Vox think that I am an idiot.

Maybe. Demand a call from management and prior to The call the may want to check with the consumer ombudsman and clients rights. Shaun ***