Is this a TV show?

After struggling for months with international bandwidth problems, VOX refuses to attempt to resolve, with a lame "that is outside our control" response. When we connect directly to the Fibre (ONT) line, we get 80Mbps international bandwidth, but when going through VOX's router we get less that 10Mbps. So the fibre line is fine, with VOX being 10x slower, but it's "not our problem / fault and / or out of our control"

Eventually decided to cancel my account - but first I gave them another chance by contacting the "talk2us" email - apparently where you escalate complaints to. Been 2 weeks, that email address has failed to reply to me even once, not even to acknowledge receipt of the email. So - no choice, cancel the contract.

Then the real fun "kicker" - I get notified that the courier has been booked to retrieve the router on the same day my contract is ending. BUT - my contract remains in place until 23h59 on 30 Sep, and as such the line (and router) must remain inplace and active until 23h59. So at the EARLIEST the courier can come the next day to collect. When I tell them this, the response (and I quote) was: "Your collection request has already been logged with Skynet. To communicate any changes or preferences - please feel free to contact Skynet."

So I have to contact the courier now, because they messed up? I think not.

Glad to see the back of these guys