Irritated,disappointed and just plain p*ssed!

Horrible service.I moved from one house to another and simply wished to continue my account just at a different address.Nonetheless after being told I dont need to pay any additional charges I had to pay another half a month at my old property due to T&Cs,after clearly stating my line at previous property needs to be disconnected on 1 Aug,still nobody informed me about the additional payment,after querying this and requesting a new statement reflecting the correct amount,I had no success and my line was disconnected at 20:00 at night,only choice I had was pay the full(incorrect) amount and forward proof of payment,today,15 Oct 2020 I get the credit note and new statement, the lady even called me and I told her I will make the payment today, and tonight I also got a notice of intention to suspend my services,stating I should pay within 7days to avoid disconnection, with todays date on it,guess what,line was simultaneously disconnected.

This was the last straw,I will not do business with these people again amd will certainly not recommend them to anyone.

Vox, you guys need to sort your sh*t out.