INVOICES AND STATEMENTS

I am totally disgusted at your service!!! I have emailed you on several occasions requesting for my invoices/statements. This is not MY JOB! You get your money every month before its due and this is the service you render??? I have to submit my bill to my employer monthly by the 2nd of every month and EVERY MONTH I MUST EMAIL TO ASK FOR THEM????? This is one of your staff responses to me in April this year "Our system is automated and should send these invoices and statements every month, not sure why it's not happening. I will add a reminder for myself to forward your invoice by the 28th of April 2017" So as you can notice I have NEVER been receiving my statements. I requested one at the beginning of August and to date I have not received an email from VOX. I want this sorted out asap. I need the statements for July and August. I want it on the 2nd of every month or else I will resubmit my bills to you for payment if my company does not refund me due to you not providing me with statements to submit...DISGUSTED!!!!