Hellopeter
Share Your Experience
TT
Tidimatso T

1 reviews | Active since Jan 2014

02 Dec 2025, 12:12

invoiced for a service that has not been activated

Good day,

This situation is becoming very unfair and frustrating. I have been without a fibre connection for two weeks now, as the service has still not been activated. Despite this, I am being invoiced for a service I have not been able to use.

Could you please urgently advise why I am being billed for an inactive service and when the fibre will finally be activated?

Your prompt assistance would be appreciated.

0
Replies (3)
Vox Telecom
Vox Telecom's reply02 Dec 2025, 12:31
Official
Good day, Tidimatso

Thank you for your review. 

We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged. 

We will provide feedback to you soonest. 

 Kind Regards, 
 Vox 
TT
Tidimatso T's update08 Dec 2025, 13:54
Reviewer Update
I am extremely disappointed with the ongoing delay in activating my fibre service. I have been without connectivity since 25 November, yet I am still being invoiced for a service I have not received. This situation is unacceptable, and I cannot continue using my own mobile data while paying for a service that has not been delivered. Despite numerous attempts to get this resolved, there has been no progress to date. I am therefore requesting the immediate cancellation of my subscription and a full refund for the period during which I have not had service.
Vox Telecom
Vox Telecom's reply11 Dec 2025, 09:52
Official
Good day, Tidimatso

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.  
The accounts team will make the necessary amendments on your account. 


Regards
Vox