Invalid Debit Order

Good Day

This has been my worst experience of VOX and I at one time actually did work for this company.

I left specific instructions around the collection of hardware when I cancelled my account. I then receive an email in September (after cancelling in June) that I owe an amount related to the collection of hardware. I followed up with this email only to find out that the collection of hardware didn’t take place because the instructions which was left for the courier company was not sent through.

The tickets which I logged were updated with vague comments and just closed without resolution to the final problem.

I have been trying since then with Duvane Visagie, Ruth Kekana and Shani Liebner. For some reason they still couldn’t resolve the problem even with instructions provided on the times for collection and the process to follow upon collection. I only received a final email on the 3rd November (after again following up from my side) that the hardware was finally collected and processed.

So- I will NOT pay any interest amount which was charged to the account without proper understanding and communication about the problem from your internal departments, nor will I pay any rejection amount for an unauthorized debit order taken off my account - the payment wasn’t rejected, it was reversed by myself when I realized that I was debited for an amount that should never have been there in the first place. The rejection charge was only incurred because I reversed the transaction. I only received 1 notice of an outstanding amount in Sep and nothing since then about interest charged or anything else.

This needs to be resolved by someone in your department around this very poor service delivery.

Kind Regards Yudesh Singh