MR
Monique R
1 reviews | Active since May 2023
06 Aug 2023, 16:50
Internet suspended
I would have given them a Zero star if I could. They are very quick to suspend your account... But if you make a immediate payment then they have to escalate the matter.. I phoned in 4 times after waiting 15min to answer the phone eventually they answer and I explain my matter then they say let me check for you after 5 min they put the phone down... They know with which customer they are dealing but they do not have the decency to phone back worst technical service I have ever seen... I CANCELED my Rain internet to be with Vox because everyone says they are good and reliable. But unfortunately this is the same as Rain... They want to charge me for a week pro-rata that I did not even have internet..
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Replies (5)
Vox Telecom's replyOfficial
06 Aug 2023, 17:15Good day, Monique R
Thank you for your review.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Please note that the details of your complaint has been sent to the debtors team to assist.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Thank you for your review.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Please note that the details of your complaint has been sent to the debtors team to assist.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Vox Telecom's reply06 Aug 2023, 17:15
Official
Good day, Monique R
Thank you for your review.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Please note that the details of your complaint has been sent to the debtors team to assist.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Thank you for your review.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Please note that the details of your complaint has been sent to the debtors team to assist.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
MR
Monique R's updateReviewer Update
06 Aug 2023, 17:22There was no communication from Vox of the defult... Every time I login into my account it says paid up to date only on the 5th of August when I login in again my account was suspended... No COMMUNICATION. you are fast to suspended customers accounts. Once they have made payment into the bank account with immediate effect and emailed the proof of payment. WE MUST WAIT 24HRS OR ACCOUNTS DEPARTMENT TO WORK.... this is unacceptable... I made the payment and proof of payment was send you can see it on my account I WANT NO I NEED MY INTERNET RESTORE NOW!!!!! YOU GOT YOUR MONEY SO I NEED YOUR SERVICES!!!!!!
MR
Monique R's update06 Aug 2023, 17:22
Reviewer Update
There was no communication from Vox of the defult... Every time I login into my account it says paid up to date only on the 5th of August when I login in again my account was suspended... No COMMUNICATION. you are fast to suspended customers accounts. Once they have made payment into the bank account with immediate effect and emailed the proof of payment. WE MUST WAIT 24HRS OR ACCOUNTS DEPARTMENT TO WORK.... this is unacceptable... I made the payment and proof of payment was send you can see it on my account I WANT NO I NEED MY INTERNET RESTORE NOW!!!!! YOU GOT YOUR MONEY SO I NEED YOUR SERVICES!!!!!!
MR
Monique R's updateReviewer Update
06 Aug 2023, 18:18I will write every time I have to phone VOX to sort out my account!!!! This is ****ing worce services that I have received.... How can a SUPERVISOR not have the authority to restore a customers internet or account even though the ****ing Proof of payment was send via email?????? Hoe is that possible... Like I said no communication from the accounts department...... So I NEED THIS TO BE SORTED OUT NOW..... if the supervisor can't or have the authority to do it then they NEED TO GET AN ACCOUNTS EMPLOYEE TO GET IT DONE......
MR
Monique R's update06 Aug 2023, 18:18
Reviewer Update
I will write every time I have to phone VOX to sort out my account!!!! This is ****ing worce services that I have received.... How can a SUPERVISOR not have the authority to restore a customers internet or account even though the ****ing Proof of payment was send via email?????? Hoe is that possible... Like I said no communication from the accounts department...... So I NEED THIS TO BE SORTED OUT NOW..... if the supervisor can't or have the authority to do it then they NEED TO GET AN ACCOUNTS EMPLOYEE TO GET IT DONE......
MR
Monique R's updateReviewer Update
07 Aug 2023, 10:20Phoned in this morning and a lady says my account is active??? But I still do not have any INTERNET??? Please resolve this NOW???
MR
Monique R's update07 Aug 2023, 10:20
Reviewer Update
Phoned in this morning and a lady says my account is active??? But I still do not have any INTERNET??? Please resolve this NOW???
Vox Telecom's replyOfficial
11 Aug 2023, 09:45Good day, Monique
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing query has been resolved, account activated after payment was allocated.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing query has been resolved, account activated after payment was allocated.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply11 Aug 2023, 09:45
Official
Good day, Monique
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing query has been resolved, account activated after payment was allocated.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing query has been resolved, account activated after payment was allocated.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox