M
Monica
1 reviews | Active since Sept 2022
04 Jun 2025, 12:53
Internet suspended
Last month I had to make double payments because my internet was suspended.
This month I paid on time but I'm finding myself without internet yet again. I don't how must I stress how crucial is internet access in my home. I can't do my work, my son can't access his study notes and it's exams time. I'm beyond being frustrated and I don't even have energy to fight with Vox anymore!!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
04 Jun 2025, 13:05 Good day, Monica
Thank you for your review. The account is up to date and not suspended at all.
Kindly note that the details of your query has been sent to the Support team to investigate the connectivity issues and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review. The account is up to date and not suspended at all.
Kindly note that the details of your query has been sent to the Support team to investigate the connectivity issues and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply04 Jun 2025, 13:05
Official
Good day, Monica
Thank you for your review. The account is up to date and not suspended at all.
Kindly note that the details of your query has been sent to the Support team to investigate the connectivity issues and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review. The account is up to date and not suspended at all.
Kindly note that the details of your query has been sent to the Support team to investigate the connectivity issues and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
M
Monica's updateReviewer Update
05 Jun 2025, 14:11Hi,
That's not true. I still cannot connect over the WiFi, it only works if I use a LAN cable. So no, my connectivity issues have not been resolved.
That's not true. I still cannot connect over the WiFi, it only works if I use a LAN cable. So no, my connectivity issues have not been resolved.
M
Monica's update05 Jun 2025, 14:11
Reviewer Update
Hi,
That's not true. I still cannot connect over the WiFi, it only works if I use a LAN cable. So no, my connectivity issues have not been resolved.
That's not true. I still cannot connect over the WiFi, it only works if I use a LAN cable. So no, my connectivity issues have not been resolved.